FAQ

This FAQ addresses common questions about USE.COM, covering platform features, security, trading, tokenomics, and more.

General Questions

What is USE.COM?

USE.COM is a next-generation centralized cryptocurrency exchange (CEX) that combines institutional-grade technology with user-centric design. We offer spot trading, margin trading, perpetual futures, and options, all with industry-leading performance, transparency, and security.

When was USE.COM founded?

USE.COM was founded in 2024 with the mission to democratize access to cryptocurrency trading through innovative technology and transparent operations.

Where is USE.COM based?

USE.COM operates globally with headquarters in San Francisco, USA, and regional offices in London, Singapore, and other major financial centers. We maintain regulatory compliance in all jurisdictions where we operate.

Is USE.COM regulated?

Yes, USE.COM is committed to regulatory compliance. We hold or are in the process of obtaining licenses in key jurisdictions including:

• United States: MSB registration and state licenses

• Europe: MiCA compliance

• Asia: MAS (Singapore), JFSA (Japan)

• UK: FCA registration

How is USE.COM different from other exchanges?

Key Differentiators:

• Performance: <5ms order latency, 500K TPS throughput

• Transparency: Real-time proof of reserves, published risk parameters

• Economics: 20% lower fees than competitors, deflationary tokenomics

• Security: MPC + HSM custody, $100M insurance fund

• User Experience: Intuitive interface, 24/7 support

Account & Security

How do I create an account?

1. Visit USE.COM and click "Sign Up"

2. Enter email and create strong password

3. Verify email address

4. Complete KYC verification (required for trading)

5. Enable 2FA for enhanced security

6. Start trading!

Time to complete: 5-10 minutes

What are the KYC requirements?

KYC Tiers:

Tier 1 (Basic):

• Email verification

• Withdrawal limit: $2,000/day

• Required: Email only

Tier 2 (Intermediate):

• Government ID

• Withdrawal limit: $50,000/day

• Required: Passport/Driver's License + Selfie with liveness check

Tier 3 (Advanced):

• Proof of address

• Withdrawal limit: $500,000/day

• Required: Utility bill or bank statement

Tier 4 (Institutional):

• Corporate documents

• Withdrawal limit: Unlimited

• Required: Business registration, beneficial ownership

How do I enable 2FA?

1. Go to Account Settings → Security

2. Click "Enable 2FA"

3. Download Google Authenticator or Authy

4. Scan QR code

5. Enter 6-digit code to confirm

6. Save backup codes securely

Supported 2FA Methods:

• TOTP (Google Authenticator, Authy)

• SMS (backup only)

• Hardware keys (YubiKey, Titan)

What if I lose my 2FA device?

1. Contact support with account details

2. Provide identity verification

3. Answer security questions

4. Wait 24-48 hours (security delay)

5. 2FA will be reset

Prevention: Always save backup codes when enabling 2FA!

How secure is my account?

Security Features:

• ✓ 2FA required for withdrawals

• ✓ Withdrawal whitelist

• ✓ Anti-phishing codes

• ✓ Session management

• ✓ IP whitelisting

• ✓ Email notifications for all activities

• ✓ 24-hour withdrawal delay for new addresses

Fund Security:

• 95% in cold storage

• MPC + HSM custody

• $100M insurance fund

• Quarterly security audits

What should I do if my account is compromised?

Immediate Actions:

1. Change password immediately

2. Disable all API keys

3. Contact support: [email protected]

4. Enable withdrawal freeze

5. Review recent activity

Support Response: <15 minutes for security issues

Trading

What trading products are available?

Spot Trading:

• 200+ trading pairs

• BTC, ETH, altcoins, stablecoins

• Maker: 0.08%, Taker: 0.10%

Margin Trading:

• Cross and isolated margin

• Up to 10× leverage

• 50+ pairs

Perpetual Futures:

• BTC, ETH, major altcoins

• Up to 100× leverage

• Funding every 1,4,8 hours based on project pair

Options (Coming Q4 2025):

• European and American style

• Multiple expiries

• Advanced strategies

What order types are supported?

Basic Orders:

• Market: Execute immediately at best available price

• Limit: Execute at specified price or better

• Stop-Loss: Trigger market order at stop price

• Stop-Limit: Trigger limit order at stop price

• Take-Profit: Trigger take-profit order at limit price

Advanced Orders:

• OCO (One-Cancels-Other)

• Trailing Stop

• Iceberg (hidden orders)

• TWAP (Time-Weighted Average Price)

• VWAP (Volume-Weighted Average Price)

What are the trading fees?

Spot Trading:

• Maker: 0.08%

• Taker: 0.10%

• Volume discounts: Up to 50%

• USE token discount: Additional 25%

Derivatives:

• Perpetuals: 0.05% maker, 0.07% taker

• Options: 0.03% of notional

Fee Comparison:

• USE.COM: 0.08% (with discounts: 0.03%)

• Binance: 0.10%

• Coinbase: 0.50%

• Kraken: 0.16%

Savings: 20-47% lower than competitors

How do volume discounts work?

30-Day Volume Tiers:

Tier	Volume	Maker	Taker	Discount
0	<$100K	0.08%	0.10%	0%
1	$100K-$1M	0.07%	0.09%	10%
2	$1M-$10M	0.06%	0.08%	20%
3	$10M-$50M	0.05%	0.07%	30%
4	$50M-$100M	0.04%	0.06%	40%
5	>$100M	0.04%	0.05%	50%

USE Token Discount: Additional 25% off any tier

What is the minimum order size?

Spot Trading:

• Minimum: $10 equivalent

• Maximum: No limit (subject to liquidity)

Derivatives:

• Minimum: $100 equivalent

• Maximum: Based on risk limits

How does leverage work?

Leverage Formula: $Position\_Size = Balance \times Leverage$

Example:

• Balance: $1,000

• Leverage: 10×

• Position size: $10,000

Risk: Higher leverage = higher risk of liquidation

Recommended:

• Beginners: 2-3×

• Intermediate: 5-10×

• Advanced: 10-20×

• Experts only: 20-100×

What is liquidation?

Liquidation occurs when your margin level falls below the maintenance margin requirement.

Liquidation Price (Long): $Liq\_Price = Entry\_Price \times (1 - \frac{1}{Leverage} + Maintenance\_Rate)$

Example:

• Entry: $50,000

• Leverage: 10×

• Maintenance: 0.5%

• Liquidation: $45,250

Avoid Liquidation:

• Use lower leverage

• Add more margin

• Set stop-losses

• Monitor positions regularly

Deposits & Withdrawals

How do I deposit funds?

Crypto Deposits:

1. Go to Wallet → Deposit

2. Select cryptocurrency

3. Copy deposit address

4. Send from external wallet

5. Wait for confirmations

Confirmations Required:

• Bitcoin: 3 confirmations (~30 min)

• Ethereum: 12 confirmations (~3 min)

• Stablecoins: 12 confirmations (~3 min)

Fiat Deposits:

• Bank transfer (ACH, SEPA, Wire)

• Credit/debit card

• Payment processors (Stripe, Circle)

• P2P BUY

Are there deposit fees?

Crypto Deposits: FREE

Fiat Deposits:

• Bank transfer: FREE

• Credit card: 3.5%

• Debit card: 2.5%

How long do deposits take?

Crypto:

• Bitcoin: 30-60 minutes

• Ethereum: 3-5 minutes

• Other: 5-30 minutes

Fiat:

• Bank transfer: 1-3 business days

• Card: Instant

• Wire: Same day

How do I withdraw funds?

Crypto Withdrawals:

1. Go to Wallet → Withdraw

2. Select cryptocurrency

3. Enter destination address

4. Enter amount

5. Confirm with 2FA

6. Wait for processing

Fiat Withdrawals:

1. Go to Wallet → Withdraw

2. Select currency

3. Enter bank details

4. Enter amount

5. Confirm with 2FA

6. Wait for processing (1-3 days)

What are the withdrawal fees?

Crypto Withdrawals:

• Bitcoin: 0.0005 BTC (~$20)

• Ethereum: 0.005 ETH (~$10)

• Stablecoins: $5-$10

• Other tokens: Variable (covers network fees)

Fiat Withdrawals:

• Bank transfer: FREE

• Wire: $25

• International: $50

What are the withdrawal limits?

Daily Limits by KYC Tier:

• Tier 1: $2,000

• Tier 2: $50,000

• Tier 3: $500,000

• Tier 4: Unlimited

Increase Limits: Complete higher KYC tier

Why is my withdrawal delayed?

Common Reasons:

• First-time withdrawal (24-hour security delay)

• New withdrawal address (whitelist required)

• Large amount (manual review)

• Suspicious activity (security check)

• Pending KYC verification

Resolution: Contact support if delayed >24 hours

USE Token

What is the USE token?

USE is the native utility token of USE.COM, providing multiple benefits:

• Fee discounts (up to 25%)

• Staking rewards (up to 20% APY)

• Governance rights

• Exclusive features

• Launchpad access

What is the total supply?

Total Supply: 200,000,000 (200 Million) USE tokens

Distribution:

• 35% Presale - 70,000,000

• 10% VC Investment - 20,000,000

• 5% Angel Investment - 10,000,000

• 10% Team - 20,000,000

• 10% Marketing & Listing - 20,000,000

• 15% Ecosystem Reserve - 30,000,000

• 5% Airdrop - 10,000,000

• 7% Liquidity Provision - 14,000,000

• 1% Influencers & KOLs - 2,000,000

• 2% Operations & Strategic Growth - 4,000,000

How do I get USE tokens?

Purchase Options:

1. Presale (ongoing)

2. Exchange listing (TGE)

3. Earn through trading

4. Staking rewards

5. Referral program

6. Community programs

What is the token price?

Presale Pricing:

• Seed: $0.05

• Private: $0.08

• Public: $0.15

Listing Price: $0.20 (projected)

Current Stage: Check USE.COM/token for latest

How does the fee discount work?

Discount Tiers:

USE Held	Fee Discount
0	0%
1,000	5%
10,000	10%
50,000	15%
100,000	20%
500,000+	25%

Stacking: Combines with volume discounts

Example:

• Base fee: 0.10%

• Volume discount: 20%

• USE discount: 25%

• Final fee: 0.10% × 0.80 × 0.75 = 0.06%

What is staking?

Staking Benefits:

• Earn passive income (up to 20% APY)

• Additional fee discounts

• Governance voting power

• Priority customer support

• Early access to new features

Staking Periods:

• Flexible: 5% APY (unstake anytime)

• 30 days: 10% APY

• 90 days: 15% APY

• 180 days: 20% APY

What is the buyback and burn?

USE.COM uses 20% of quarterly profits to buy back USE tokens from the market and permanently burn them, reducing supply.

Burn Formula: $Burn\_Amount = Quarterly\_Profit \times 10\%$

Impact: Deflationary pressure → Potential price appreciation

Transparency: All burns verified on-chain

Technical Questions

What is the API rate limit?

Rate Limits:

• Public endpoints: 1,200 requests/minute

• Private endpoints: 600 requests/minute

• WebSocket: 10 connections per IP

Increase Limits: Contact [email protected]

Do you offer a testnet?

Yes! Sandbox environment available at sandbox.USE.COM

Features:

• Full API access

• Test funds provided

• Same functionality as production

• No real money risk

What programming languages are supported?

Official SDKs:

• Python

• JavaScript/TypeScript

• Go

• Rust

• Java

• C#

Community SDKs: 10+ additional languages

Is there API documentation?

Yes! Comprehensive documentation at docs.USE.COM

Includes:

• REST API reference

• WebSocket documentation

• Code examples

• Interactive playground

• Postman collection

Support & Help

How do I contact support?

Support Channels:

• Live chat: 24/7 on USE.COM

• Email: [email protected]

• Twitter: @usecom_support

• Discord: discord.gg/usecom

• Telegram: t.me/usecom

Response Times:

• VIP: <15 minutes

• Premium: <30 minutes

• Standard: <2 hours

• Basic: <24 hours

Where can I find tutorials?

Learning Resources:

• Help Center: help.USE.COM

• YouTube: youtube.com/@usecom

• Blog: blog.USE.COM

• Academy: academy.USE.COM

• Webinars: Weekly live sessions

Topics Covered:

• Getting started

• Trading strategies

• Risk management

• Technical analysis

• Platform features

Is there a referral program?

Yes! Earn 20% of trading fees from referred users.

How it Works:

1. Get your referral link

2. Share with friends

3. They sign up and trade

4. You earn 20% of their fees

5. Lifetime earnings

Bonus: Top referrers get additional rewards

How do I report a bug?

Bug Reporting:

1. Email: [email protected]

2. Include: Steps to reproduce, screenshots, browser/device info

3. Severity: Critical, High, Medium, Low

Bug Bounty: Up to $100,000 for critical vulnerabilities

Where can I see platform status?

Status Page: status.USE.COM

Information:

• Real-time uptime

• Incident history

• Scheduled maintenance

• Performance metrics

Notifications: Subscribe for updates

Legal & Compliance

Which countries are supported?

Supported: 150+ countries

Restricted:

• United States (select states)

• North Korea

• Iran

• Syria

• Crimea

• Cuba

Check: USE.COM/countries for full list

What is your privacy policy?

We collect minimal data necessary for:

• Account security

• Regulatory compliance

• Service improvement

Data Protection:

• GDPR compliant

• Encrypted storage

• No data selling

• User data rights

Full Policy: USE.COM/privacy

Are you licensed?

Yes, we hold or are obtaining licenses in:

• US: MSB + state licenses

• EU: MiCA compliance

• UK: FCA registration

• Singapore: MAS license

• Japan: JFSA registration

Verification: USE.COM/licenses

What are the tax implications?

Important: Cryptocurrency trading may have tax implications in your jurisdiction.

Recommendations:

• Keep detailed records

• Consult tax professional

• Use tax software (CoinTracker, Koinly)

• Report all gains/losses

Tax Reports: Available in Account → Tax Reports

Troubleshooting

Why can't I log in?

Common Issues:

• Incorrect password → Reset password

• 2FA not working → Use backup codes

• Account locked → Contact support

• Browser issues → Clear cache/cookies

Why is my order not filling?

Possible Reasons:

• Limit price not reached

• Insufficient liquidity

• Order size too large

• Market closed (maintenance)

Solution: Use market order or adjust limit price

Why was my withdrawal rejected?

Common Reasons:

• Incorrect address

• Insufficient balance

• Daily limit exceeded

• Security review required

• Unverified account

Resolution: Check email for details or contact support

How do I close my account?

1. Withdraw all funds

2. Cancel all open orders

3. Email: [email protected] with "Close Account"

4. Confirm identity

5. Account closed within 7 days

Note: Cannot be reversed after 30 days

Additional Resources

Where can I learn more?

Official Channels:

• Website: USE.COM

• Documentation: docs.USE.COM

• Blog: blog.USE.COM

• Twitter: @usecom

• Discord: discord.gg/usecom

• Telegram: t.me/usecom

• YouTube: youtube.com/@usecom

How do I stay updated?

Subscribe to:

• Newsletter (weekly updates)

• Twitter (real-time news)

• Discord (community discussions)

• Blog (in-depth articles)

• Telegram (announcements)

Can I become a partner?

Yes! We offer partnership programs for:

• Affiliates

• Influencers

• Institutional clients

• Technology partners

• Liquidity providers

Contact: [email protected]

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Still have questions? Contact our 24/7 support team at [email protected] or visit our Help Center at help.USE.COM

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Related Sections:

• Getting Started Guide

• Trading Products

• Security Architecture